Complaints / Whistleblowing

Italpreziosi is committed to maintaining high standards of conduct and integrity, as summarized in the Code of Ethics and other company policies.
In compliance with current legislation, specific reporting channels have been adopted through which all interested parties (both internal and external) can report, confidentially and optionally anonymously, behaviors, acts, or omissions contrary to national or European legal provisions, to the provisions of the Organization, Management and Control Model adopted by the Company pursuant to Legislative Decree 231/01 and detrimental to the interests and/or integrity of the Company, and/or to the Code of Ethics and other company policies.

The whistleblowing procedure and privacy policy are available at the following links:

Complaint/Whistleblowing Policy
Privacy Policy

To make a report, simply use one of the following channels:

Online platform: italpreziosi.whistletech.online
Dedicated email: reclami@italpreziosi.it
Telephone line: 0575 1596749 (referring to the Compliance Office)
Letter to the address: Strada A n. 32, Località San Zeno, 52100, AR, Italy – addressed to the Compliance Office
In person to the Compliance Officer (address: Strada A n. 32, Località San Zeno, 52100, AR, Italy)

Quality Complaints (ISO 9001 Standard)

Italpreziosi, ISO 9001 certified, adopts high standards to ensure quality and reliability throughout the supply chain. The quality complaints management process reflects our commitment to continuous improvement, listening to customers’ needs and ensuring a timely and effective response to their complaints. This transparent approach consolidates trust in our services and products, in line with the values of excellence and responsibility that guide our business.

To make a complaint about a product or service, simply use one of the following channels:

Chat on www.italpreziosi.it to interact with Italpreziosi staff
Dedicated email: reclami@italpreziosi.it
Telephone line: 0575 1596749 (ask for the QA function)
Online platform: italpreziosi.whistletech.online (in the field ‘What kind of non-compliance do you want to report?’ select from the drop-down menu OTHER; in the field OTHER write COMPLAINTS; use the following fields to describe the complaint)

The privacy policy with reference to quality complaints is available here: Privacy Policy